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LUX

AI Concierge

Every
Inquiry
Handled

A WhatsApp system for premium operators.

Reply. Qualify. Handoff.

Operating flow

From first message to team handoff.

01

Inbound

A customer asks for a car.

The concierge replies quickly, keeps it brief, and asks for the next useful detail.

02

Rules

The answer comes from the operator setup.

Fleet, price, deposit, delivery, availability, and handoff rules stay structured behind the scenes.

03

Reply

The customer gets a human message.

Clear numbers, short paragraphs, and one natural next step.

04

Control

The team takes over when needed.

VIPs, partner sourcing, private chats, and edge cases stay protected by handoff rules.

Pricing

One price. One setup.

AED 5,000/month + AED 7,500 setup. A managed launch, configured around your team and your workflow.

MonthlyConcierge operation
AED 5,000
SetupWhatsApp, fleet, rules, testing
AED 7,500

Guided setup included: WhatsApp, fleet import, pricing rules, private chat exclusions, handoff logic, launch testing, and review.

Set up on WhatsApp

Setup

The important guardrails are set before launch.

01Private, B2B, partner, driver, and internal chats are excluded before launch.
02Sales keeps approval for sourced cars, VIPs, edge cases, and discount exceptions.
03The team reviews conversations, quotes, bookings, and handoffs in one place.

FAQ

Before moving the real WhatsApp number.

Can it run on our existing WhatsApp number?

Yes. The migration needs a controlled setup so customer chats continue while private, B2B, and internal conversations stay excluded.

Does it contact private chats or partner groups?

No. Excluded chats should be identified before launch, then protected by rules so the concierge only treats real customer inquiries.

How long does setup take?

Most operators should plan for one to two weeks, depending on fleet data quality, booking flow, and WhatsApp migration needs.

What happens when a car is booked?

The concierge does not simply decline. It offers close alternatives and can flag the team to source the requested car externally.

Can the team take over?

Yes. Human handoff is part of the flow, especially for VIP customers, negotiation, unavailable cars, and unclear requirements.

How is customer data handled?

V1 is designed around minimal data, clear access, and operator-controlled records. Production setups should follow the operator privacy policy and UAE requirements.

Send the first message. We shape the rest.

A short WhatsApp conversation maps the system around your operation.

Set up on WhatsAppTypical first reply within the hour during Dubai hours.